For purposes of this Agreement, the “Software” or “Application” means the mobile application provided by the Owner and operated under the Smart Xlink brand, together with updates, components, interfaces, and documentation directly related to it and provided by the Owner. Third-party software, third-party services, or services independently provided by organizations such as property management companies or enterprises are subject to their respective terms.

Unless expressly stated otherwise, this Agreement does not grant you ownership of any related cloud platform, access control/intercom device, third-party SDK, or third-party content. The relevant intellectual property rights remain vested in the Owner, its affiliates, or the corresponding rights holders.

Subject to your compliance with this Agreement and applicable law, the Owner grants you a limited, non-exclusive, non-sublicensable, revocable license to install and use the Application on compatible devices that you lawfully control or are authorized by an organization to use. You may not sell, rent, sublicense, reverse engineer (except where expressly permitted by law), circumvent technical protection measures, or use the Application for unauthorized resale, attacks, fraud, infringement, or other unlawful purposes. Property management staff, enterprise employees, and similar users may use the Application within the ordinary scope of business authorized by their organization.

1. You may create or use a Smart Xlink account after meeting the registration requirements and completing the necessary verification. Certain accounts, residence/employee relationships, access permissions, or roles may be created, invited, or managed for you by a property management company, employer, school, campus operator, or other organization.

2. To the extent permitted by law and necessary for the service, you shall provide true, accurate, and complete information and promptly update it if any material change affects account security or use of the service. For information maintained by an organizational customer, you may contact the relevant organization to request correction.

3. You shall properly protect your account, password, verification code, mobile credential, and other authentication information and shall not disclose them to unauthorized persons. Risks arising from your voluntary sharing of authentication information or failure to take reasonable security measures shall be allocated in accordance with applicable law and the respective fault of the parties. If you discover unauthorized use of your account, please promptly contact us or the relevant organization administrator.

4. Except for organization-authorized sharing/agency management, family member functions, or scenarios expressly permitted by the Application, you may not allow unauthorized third parties to use your account. Where necessary for account security, legal requirements, valid instructions from an organizational customer, or a reasonable suspicion of abuse, we may perform risk verification, temporarily restrict or freeze relevant functions, or take other necessary measures. Where permitted by law and where doing so would not compromise security or an investigation, we will provide appropriate notice and a means of restoration.

5. If your access, residence, employee, or visitor permissions are configured by a property management company, employer, school, or other organization, that organization may create, modify, suspend, or delete the corresponding physical access permissions in accordance with its management rules. As a technical service provider, the Owner generally performs technical operations based on the valid instructions of that organization and does not independently determine whether you are entitled to enter a particular residence, building, campus, or office area.

6. Organization-managed access permissions and the Smart Xlink account itself should be separated to the extent practicable. An organization’s deletion of a particular access authorization or residence/employee relationship does not automatically mean that an account independently managed by the Owner will also be deleted. The specific outcome depends on the service design, the organization’s instructions, and applicable law.

The Smart Xlink APP Privacy Policy explains how the Owner processes personal information and how you may exercise your privacy rights, and forms an important supplement to the services governed by this Agreement. Where a property management company, enterprise, school, or other organization determines the purposes and means of processing, and the Owner processes information such as resident, employee, visitor, access permission, credential, and access record data only on its instructions, the relevant organization is generally the data controller/person responsible for personal information processing, and the Owner is generally the data processor/entrusted processor. The processing relationship between the parties is governed by the applicable Data Processing Agreement (DPA) or other data processing terms. The DPA may uniformly cover the relevant cloud platform, Smart Xlink APP, related APIs, devices, and support services, subject to the scope actually accepted by the organizational customer. Where facial or other biometric information is involved, the corresponding specific facial/biometric notice and authorization also apply.

You may review detailed information on the Privacy Policy page within the Application.

1. Acceptance of this Agreement does not mean that you consent to all personal information processing activities. The categories, purposes, legal bases, sharing, retention, cross-border transfer, and individual rights relating to personal information processing are governed by the Smart Xlink APP Privacy Policy, specific function notices, and applicable law.

2. For processing activities that legally require consent, separate consent, explicit consent, or another specific form of authorization, we will obtain such authorization separately from this Agreement. You may withdraw your consent in accordance with applicable law, and withdrawal will not affect the lawfulness of processing carried out on the basis of valid consent before the withdrawal.

3. We will not send you marketing communications requiring consent under applicable law merely because you accept this Agreement. Where consent is required for commercial marketing, we will send such communications only after obtaining valid consent. You may opt out at any time through APP settings, an unsubscribe link, or another appropriate method.

4. Where an organizational customer provides us with or manages personal information about its employees, residents, visitors, or other individuals, the organizational customer shall ensure that it has an appropriate legal basis and has fulfilled the applicable notice obligations. The Owner processes such information in accordance with the applicable DPA and the organizational customer’s lawful instructions.

5. Personal information will not be retained indefinitely. We determine retention periods based on the shortest period necessary to achieve the processing purpose, the validity period of the service/permission, and applicable statutory retention periods. Once the purpose has been achieved or a valid deletion request has been established, the information will be deleted or anonymized as required by law, unless otherwise required by law or necessary for the establishment, exercise, or defense of legal claims.

6. You may submit requests for access, correction, deletion, restriction, objection, data portability, withdrawal of consent, or other rights in accordance with the Smart Xlink APP Privacy Policy and applicable law. Rights requests are generally free of charge. A reasonable fee may be charged, or other legally permitted measures may be taken, only where applicable law allows and a request is manifestly unfounded, excessive, or repetitive.

7. To provide the services, we may use reviewed service providers or subprocessors and, where necessary, conduct cross-border processing. The specific recipients, data regions, and protection mechanisms are subject to the Privacy Policy, the DPA, and the actual deployment.

8. Where facial images, facial feature templates, or other biometric information constitute high-risk or sensitive data, this Agreement alone should not be relied upon as the basis for processing. The Owner and the relevant organization will provide separate notice in accordance with applicable law and, where required, obtain explicit, separate, written, or another legally prescribed form of authorization.

This Agreement takes effect when you accept it and begin using the Application. You may stop using the Application and follow the path provided in the APP to request cancellation/deletion of an account independently managed by the Owner. If your account or permissions are managed by a property management company, employer, school, or other organization, deletion of organization-managed permissions may need to be handled by that organization. Where restriction or termination of relevant services is necessary for security, legal requirements, a serious breach of this Agreement, or valid instructions from an organizational customer, we may take necessary measures and, where permitted by applicable law and where doing so would not compromise security or an investigation, provide reasonable notice. Termination does not affect intellectual property, liability, privacy, security, and dispute resolution provisions that are required by law to survive termination.

We may update this Agreement due to changes in law, service functions, or business models. For changes that materially affect your rights or obligations, we will provide prominent notice before they take effect through an APP notification, email, website announcement, or other reasonable means. If applicable law requires renewed consent, we will obtain it as required. Continued use of the Application does not by itself constitute consent to new personal information or biometric processing for which separate authorization is legally required.

1. To the extent permitted by applicable law, the Owner will not be liable beyond the scope prescribed by law for losses caused by events beyond the Owner’s reasonable control and not attributable to the Owner’s fault, such as force majeure, failures of telecommunications operators or third-party infrastructure, unauthorized modifications/attacks by users or third parties, or physical damage to devices. This clause does not affect consumer rights that may not be excluded under applicable law.

2. Where the Owner is legally liable for breach of this Agreement, such liability will be borne in accordance with applicable law. For enterprise or organizational customers, to the extent permitted by law, the parties may agree on liability caps and limitations on indirect losses through a master agreement, order form, or other valid contract. For consumers, no limitation of liability in this Agreement excludes or limits liability for personal injury, intentional conduct, gross negligence, statutory consumer remedies, data protection liability, or other mandatory liability that may not lawfully be excluded or limited.

3. This Agreement does not require you to waive in advance any non-waivable rights granted by applicable law. Any disclaimer, limitation of liability, or limitation of remedy applies only to the maximum extent permitted by applicable law. If a limitation is invalid in a particular country/region, the validity of the remaining provisions is not affected.

The Owner will provide appropriate support in accordance with applicable law, product descriptions, service plans, and express commitments already made. Unless otherwise required by applicable law, general technical descriptions do not create additional warranties beyond this Agreement or an express written commitment. This clause does not affect any statutory quality warranty, consumer remedy, or right to free repair arising from the Owner’s responsibility that you are entitled to under law.

If you have any questions, comments, or suggestions regarding this Agreement or Smart Xlink services, please contact us through the official contact channels provided by the service provider. For physical access permissions, personnel relationships, or project rules managed by a property management company, employer, school, or other organization, you may also need to contact the relevant organization administrator.

The Owner owns and retains all rights, claims, and interests in and to any and all patents, trademarks, industrial designs or utility models, copyrights, trade secrets, and other intellectual and industrial property rights applicable to the agreements provided by the Owner. This does not affect customer rights or the Owner’s obligations. Provision of an agreement does not include any license to use trademarks, company names, patents, industrial designs or utility models, know-how, or other intellectual or industrial property owned by the Owner, and the customer may not exercise any right corresponding to intellectual or industrial property owned by the Owner in connection with an agreement provided by the Owner, unless the Owner has given written consent to use the corresponding right, with the permitted use expressly defined in that consent. If such consent has been granted, or an agreement for use of rights corresponding to intellectual or industrial property owned by the Owner has been entered into, the permitted use does not extend to any circumstance not expressly provided for in that consent or agreement. If consent is not given in writing, or the agreement is not entered into in writing, no oral consent or agreement may be inferred or applied. Only written consent or a written agreement is valid and binding. If any right corresponding to intellectual or industrial property owned by the Owner is used without authorization, the customer shall immediately cease such unauthorized use upon notice from the Owner, compensate all damages, disgorge any unjustified gains, and pay appropriate compensation to the Owner. The Owner is also entitled at any time to seek preliminary injunctive relief from a court to prohibit such unlawful use. In the event of infringement of intellectual or industrial property owned by the Owner, any failure by the Owner to take action shall not be construed as consent to or acceptance of such use, or as a waiver or limitation of the Owner’s rights.

This clause primarily applies to non-public technical, business, or commercial information exchanged between enterprise/organizational customers and the Owner. The receiving party shall use such information only for the agreed purpose and take reasonable confidentiality measures, except for information lawfully made public, information lawfully obtained from a third party without a confidentiality obligation, independently developed information, and information that must be disclosed to competent authorities as required by law. This clause does not restrict individuals from exercising privacy, consumer, whistleblowing, or regulatory complaint rights in accordance with law.

1. You and the Owner shall each comply with the laws and regulations applicable to this Agreement and the related services. If you are a consumer, no choice-of-law, dispute resolution, or liability provision may deprive you of the protections afforded by mandatory consumer laws of your place of residence.

2. Owner contact information: Please contact us through the official contact channels provided by the service provider. Privacy-related matters are also subject to the contact information and regional channels listed in the Smart Xlink APP Privacy Policy.

3. You may not transfer any account or license arising from this Agreement without the Owner’s prior written consent, except where otherwise provided by applicable law. If the Owner transfers its rights or obligations under this Agreement due to reorganization, merger, asset transfer, or service operation needs, it will provide any legally required notice and ensure that such transfer does not unreasonably reduce your statutory rights or level of data protection.

4. If any provision of this Agreement is determined by a competent authority to be invalid in whole or in part, the remaining provisions remain in effect. To the extent permitted by law, the invalid portion shall be interpreted or replaced in a manner that most closely achieves its original lawful purpose.

5. If this Agreement is provided in multiple language versions, the versions should remain consistent to the greatest extent possible. Where applicable law requires the local-language version to prevail, that law shall govern. Upon official publication, the version displayed in the APP, the official website version, and the version number/effective date shall be kept consistent.